There are four kinds of user account in FogBugz.
Normal
A normal FogBugz user.
Administrator
An administrator has permission to do anything in FogBugz:
- Configure and add users, and change their passwords
- Set up projects, areas, shared filters, clients, and departments
- Configure all aspects of the FogBugz installation
- Install new licenses
There is one built-in Administrator account that comes with FogBugz which can never be deleted. This account is free: for example, if you purchase licenses for 10 users, you can actually have 11 accounts. In addition, any other user can be promoted to administrator status.
Note: In addition to sitewide administrators, FogBugz also lets you designate any user as an administrator over a particular client, department, project, wiki, or discussion group. See Permissions.
Virtual
A virtual user can't log on and doesn't use up a license. You can create virtual users to assign a case to a group of people. For example, you could create an "Up For Grabs" virtual user that owns a case until someone assigns it to themselves.
Community
A community user can be granted access to wikis and discussion groups on your site. Community users can't list or view cases.
Administrators can change the status of a user at any time under Settings | Users.